Payment & Shipping

Payment Methods

○ Bank transfer

-We will send you an order confirmation e-mail when your order has been received. This confirmation e-mail includes available payment methods, bank account information, payment due date and other information. Please complete the payment after reading the e-mail carefully. Your order will be shipped as soon as your payment is confirmed. If you do not receive an e-mail from us, please check the spam/junk e-mail setting. (The domain name is “mizoe-gallery.com”.)

-As a general rule, payments must be made within one week after order is placed; however, please feel free to contact us if you have any special circumstances.

* Transfer fees are responsibility of the customer.

-Orders will be shipped within 10 business days after bank transfer payment is confirmed.

-Please inform us if you would like to specify a delivery date. We will make sure that your order will be delivered on the specified date as long as it is after your order is ready for shipping.

○ Credit card

-VISA, MasterCard, Diners, JCB, and American Express can be used as payment. The cardholder name must be the same as that of the purchaser.

-We use GMO Payment Gateway (payment service company). After completing your purchasing process on our website, you will be taken to the GMO Payment Gateway website where you will be asked to provide your credit card information.

-We offer three options for your payment: revolving, installment, and lump-sum payment.

-There will be no handling charges for customers.

-The request for payment will be made immediately after an order is placed.

-Orders will be shipped within 10 business days from time of order.

(* Display the icons of each card)

-Bank statement and withdrawal statement issued by the bank will be the official receipt under tax law.

-If the order to be cancelled due to our circumstances, your payment will be refunded to the designated bank account with no charges for the customer.

-Please note the following;

-Please make sure that the cardholder name matches that of the purchaser.

-Identity verification may be required when an order is suspected to be illicit; such as the case where the cardholder name does not match the one of the purchaser.

-There may be cases where the identity verification (phone call verification, fax of the identification, etc.) is required when ordering.

-There may be cases where we immediately cancel the order and stop the shipping procedures when a credit card company contacts us to stop the ordering procedures.

○Cash on Delivery

Cash on delivery is subject to a separate charge of 324 yen. Orders under 10,000 yen will be charged for shipping. Please refer to the following section for your shipping rates. The maximum payable amount by cash on delivery is 2 million yen.

-Orders will be shipped within 10 business days from time of order.

○About Shipping

Orders 10,000 yen and over will not be charged for shipping.

Hokkaido: 1,850 yen

Aomori, Iwate, Miyagi, Akita, Yamagata, Fukushima, Ibaraki: 1,400 yen

Tochigi, Gunma, Saitama, Chiba, Tokyo, Kanagawa, Niigata: 1,190 yen

Toyama, Ishikawa, Fukui: 980 yen

Yamanashi, Nagano: 1,190 yen

Gifu, Shizuoka, Aichi, Mie: 980 yen

Shiga, Kyoto, Osaka, Hyogo, Nara, Wakayama: 860 yen

Tottori, Shimane, Okayama, Hiroshima, Yamaguchi: 760 yen

Tokushima, Kagawa, Ehime, Kochi: 860 yen

Fukuoka: 550 yen

Saga, Nagasaki, Kumamoto, Oita, Miyazaki, Kagoshima: 760 yen

Okinawa: 1,200 yen

International Shipping

We will contact you immediately your estimated shipping charge is ready.

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